Frequently Asked Questions
Everything you need to know about your new favorite accessories.
Are your earrings suitable for sensitive ears?
Absolutely. All Earrings by Emma jewelry is crafted using hypoallergenic materials such as surgical-grade stainless steel and titanium to ensure comfort for even the most sensitive skin.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the domestic US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for most items. For hygiene reasons, earrings must be returned in their original, unopened packaging and unworn condition to be eligible for a refund.
Do you offer gift wrapping services?
Yes! You can select our 'Signature Gift Box' option at checkout, which includes a premium velvet-lined box and a personalized handwritten note.
How should I care for my earrings to prevent tarnishing?
To maintain their shine, we recommend removing your jewelry before swimming or showering and avoiding contact with perfumes or hairsprays. Store them in a dry place when not in use.
Can I track my shipment?
Yes, once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.